| |
Performance standards |
Performance measures
Public understanding and market presence |
Actual
2008 |
Budget
2008 |
| Quantity |
|
|
| Publish The Bulletin. |
July / October / January /
April |
4 times a year |
| Deal with inquiries from the public. |
1,572 inquiries |
All inquiries |
| Manage the Commission's website. |
Website was available 99.52%
of the time |
Website is
available 95% of
the time |
| Develop and implement public education projects. |
Implemented sub-projects
Risk and Return, New Law
Investment Advisers, New
Law Investors, and Youth |
3 sub-projects
are implemented
per year |
| Quality |
|
|
Readers respond that The Bulletin is interesting and
relevant.
|
100% of reader responses
found it very useful or useful |
80% of reader
response to
survey |
| Education projects meet their set measures of success. |
Objectives for above subprojects met |
90% of measures
of success for
each sub-project are met |
| Inquiries are dealt with effectively. |
No complaints received |
Absence of
material number
of complaints |
| Market tests indicate the Guide to the New Law is useful
and relevant. |
Testing with investment
advisers and directors
indicated the guide is useful
and relevant |
Market test
reports indicate
guide is useful
and relevant |
| Timeliness |
|
|
| The Bulletin is produced on time. |
July / October / January /
April |
July / October /
January / April |
| Education projects are carried out to agreed timetables. |
Sub-project milestones
achieved except for:
New Law – reactivated after
Regulations approved
December 07, and
Youth student study guides
deferred awaiting NZQA
decisions |
Sub-project
milestones are
achieved |
| Public inquiries are handled within 5 working days of
receipt. |
100% |
95% |
| New information is published on the website without
delay |
New information was available
on the website within 3 days
of receipt |
New
information is
available on the
website within 3
days of receipt |
| Meetings with, and responses to, news media meet agreed
timetables. |
At all times |
At all times |
| Cost |
|
|
| Expenditure allocated to public understanding. |
13% |
11% |